Q. Who is Vincenzo Taormina?
A. An extremely
creative and innovative Italian
jewelry designer. He created The
Vincenzo Taormina Jewelry Brand.
His work is represented by the finest
boutique and jewelry galleries in
Philadelphia and across the country.
Click
here to learn more about
the Designer professional background,
The Brand and more...
Q. Is your jewelry handmade?
A. Yes. They
are totally hand made. Clasps, joints,
shapes are designed and created
in Our Studio
Q. Do you guarantee your Jewelry?
A. All Vincenzo
Taormina Jewelry is guaranteed for
the life of the piece against any
defects in materials and workmanship,
excluding normal wear and tear.
If a piece should break it will
be repaired or replaced free of
charge.
Q. Inches, Millimeters, do you have a Converter
page so I can compare?
A. Yes. Images
on our website are enlarged in many
instances to show detail. To visualize
the real size of the item shown
in the image, please check the description
to see the exact dimensions of the
items, you may use the
Converter Table
to see the
conversion between millimeters and
Inches. The images of coins shown
in the page also helpful as a visual
comparison when imagining our jewelry
items/proportions.
Q. Does your jewelry give allergenic reactions?
A. We only
use the highest Grade of
Stainless Steel
which is Hypoallergenic.
We been in business for 3 wonderful
years and so far no one ever did
complained about allergenic reactions.
Click here to learn more about the
Stainless Steel
we use.
Q. Is your jewelry guaranteed?
A. All Vincenzo
Taormina Jewelry is guaranteed for
the life of the piece against any
defects in materials and workmanship,
excluding normal wear and tear.
If a piece should break it will
be repaired or replaced free of
charge.
Q. What kind of Gold do you use in your jewelry?
A. All gold
that you see in our jewelry is 14kt
Gold
Q. What kind of Pearls do you use in your jewelry?
A. We use
genuine dyed Black Freshwater Pearls
and Cultured White Pearls (Asian).
Click
here
to learn more..
Q. Do your jewelry tarnish?
A. No.
Stainless Steel
needs little
maintenance, it's waterproof, will
never tarnish and is not subjected
to oxidation (doesn't rust ).
Q.
Can
I swim and take showers with your
Stainless Steel jewelry?
A. Yes you
can.
Note:
always after
showers and swim in salty water,
rinse your Stainless Steel Jewelry
with freshwater, soap and wipe them
off.
Q. The rubber Necklace, after wearing it for a
while, I have noticed that it become
Harder/stiff, why?
A. The rubber
is water proof, means that it doesn't
get damaged by water, salty water
(ocean) or chlorine water (swimming
pool). The only caution to take
is to wipe off the rubber after
getting it wheat. However one thing
that could damage the rubber and
make it stiff is: Perspiration pH.
Your skin is coated with acid (pH),
for unknown reason after extensive
period of time the rubber becomes
stiff. In order to avoid this issue,
so far the only solution have been
to wash the rubber with water and
soap periodically. If you would
like to have the rubber replaced,
the cost is $15.00 for the 2mm and
$30.00 for the 4 & 5mm.
Click here
To Purchase
Q. I received a gift form Taormina Online Store,
but it's the wrong size..
now what?
A. If you
received a gift ( Necklace, Ring,
Bracelet ) and you realized that
you have a different size of finger,
neck, wrist, please contact us via
FREE OF CHARGE!
Q. Can I order Any ring sizes or necklace's and
bracelet's length?
A. Yes. All
our jewelry are handmade in our
Studio in Philadelphia USA, so if
you desire to order different sizes/proportions,
of any item shown in our catalog,
please write your full size in the
option box in the catalog page or
you also can
E-mail
us or call us (267 230 7921) with
your special order.
We will be
happy to accommodate your request.
Q. Can I order quarter and half sizes on Rings?
A. Yes. Ring's
Sizes for Woman and For Men starts
from size 4 to size 13,
¼
½ ¾
sizes available.
Just write your full size in the
option box.
Q. If I own a Diamond or Gemstones, can you
set it into Taormina's Ring
mountings?
A. No. For
technical and life warranty
reasons we cant accommodate this
request.
Q. Ops, I ordered the wrong Ring Size. now
what?
A. All the
rings are made to the exact size
provided to us by yourself the
BUYER. Any error on selecting a
size on a Tension Set Ring,
necessitates the crafting of a
new ring. A Flat fee of $40.00
must be paid (PayPal Online
Payment) prior the return of the
wrongly sized ring. Once
completed, the new ring will be
shipped to you. The timeframe
for the new ring is the same as
the original, with our
complimentary Free Shipping.
Q. Can I order different beads colors and
Gemstone that are not listed in
your Color Chart?
A. Most of
the time Yes. Please contact us
via
E-mail or call us at 267
230 7921 so we can Talk over on
what you have in mind
Q. Can I order different width or height of earrings
and pendant?
A. Yes. All
our jewelry are Totally Handmade,
so if you desire to order different
sizes/proportions, of any item shown
in our catalog, don't hesitate to
ask. Please contact us via
E-mail or call us at 267
230 7921 so we can Talk over on
what you have in mind.
Q.
Are
there extra charges for different
sizes or lengths?
A. No. We
like to keep our jewelry prices
the same regardless the different
dimensions. If you don't see in
our Bracelets and Necklaces catalog's
pages the "select length option"
please
E-mail
us the length
you prefer along with your name
and last name you used to purchase
the item and we will accommodate
your request.
Q. How can I make a purchase?
A. Browse
the
Jewelry Catalog,
there you
will find all the info regarding
Each piece of jewelry, Prices, Descriptions,
Dimensions and more. If you need
additional purchasing info, please
visit the
Ordering Info Page
.
Q. What kind of payments do you accept?
A. We use
PayPal is easy safe and secure.
You can pay instantly, even without
a PayPal account. PayPal accepts
all major credit cards. More
info
Ordering Info Page
Q. Do you accept alternative form of Payments?
As for
Alternative form of Payment we do
accept Checks and Money Order. Orders
paid by check will be delayed until
the check clears. First Email us
with model # description and price
of the item you would like to purchase.
You can Mail your check ( payable
to Vincenzo Taormina ) at this following
address:
Taormina Jewelry Inc.
1416 W Porter St. 3fl
Philadelphia - PA, 19145
Q. Why are orders shipping to Pennsylvania addresses
taxed?
A. Taormina
Jewelry Inc. is based in Philadelphia,
Pennsylvania. According to state
and federal tax rules, we are required
to charge sales tax on any item
shipped to a Pennsylvania address..
Q. Do you accept International Orders?
A. Yes.
Taormina Jewelry Inc. ships Worldwide.
For ALL INTERNATIONAL ORDERS we
ship USPS Express Mail (including
Alaska and Hawaii).
The cost of shipment is
$25.00
US
Dollars. Please consider 3 business
days for production and 4 to 6 business
days for delivery. If you
have any questions regarding International
Orders, please don't hesitate to
contact
us.
NOTE:
It is your
responsibility to know the laws
of your country and community as
they apply to ordering merchandise
from the USA. We will not be held
responsible nor will we issue credit
for items seized by the customs
service or any country.
Q. Do you accept returns or exchanges?
A. We pride
our selves on offering the highest
quality merchandise. If you are
not delighted with your purchase
please return the unused item in
its original condition within 10
days We will provide you with an
online store credit for exchange
with other jewelry pieces with the
same or above value. The credit
is only usable on Vincenzo Taormina
website.
To receive an Return Authorization
Number, please
Call
or
E-mail.
No returns
will be excepted without Return
Authorization Number.
Q.
I
am looking for a Gentleman's gift.
Do you have Men's jewelry?
A. Absolutely.
Please visit our
Men's Catalog.
There you
can browse all our Unique men's
jewelry.
Q. After I purchase an item from your Catalog,
how long will take to have it delivered
to me?
A. In the
Taormina's Artisan Studio, there
is no mass production involved.
We do keep only the master piece
of each design. As soon as we receive
Your payment, we will then start
to create and personalize your jewelry
pieces ( color stones, ring sizes,
necklace length etc.) Shipping time
can float from 5 to 10 working days
(approx.2 weeks) to destination.
If for whatever reasons, your order
should be delayed we will contact
you ASAP.
If you have a particular urgency
on receiving your order (upcoming
birthday, anniversary, special events)
Please
E-mail us with your dateline, and we will do our best to accommodate
your request
Q. Is your jewelry gift wrapped?
A. Yes. Every
piece is delivered in a Elegant
Red jewelry box, ready to give as
a gift!
Q. How do you ship your jewelry?
A. For USA
we Ship via FEDEX ground. For Alaska,
Hawaii, Puerto Rico and International
Orders via USPS Express Registered
Mail
Q. Do I pay for Shipping?
A. No. Vincenzo
Taormina offers to his customers,
free FEDEX Ground Shipping and handling
an all Orders in USA with the exception
of Hawaii and Alaska. However If
you need you jewelry sooner, we
must to charge you FEDEX Express
Shipment. Please
E-mail us with your info, and we will do our best to accommodate
your request |
